Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through delvoriq, operated by Aspen Ridge Trade LLC.
We are committed to providing customers with clear and transparent information regarding order processing and delivery.
Order Processing Time
Orders are generally processed within:
1–5 business days
Processing begins after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Shipping Time
After an order has been processed and dispatched, the estimated shipping time is:
7–15 business days
Estimated Total Delivery Time
The total estimated delivery time, including order processing and shipping, is:
8–20 business days
Delivery times are estimates and should not be considered guaranteed delivery dates.
Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout after the order has shipped.
Please allow some time for the shipping carrier's tracking system to update after dispatch.
Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping information, please contact us at drfrdfg5858@outlook.com as soon as possible.
Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.
Delivery Delays
Delivery may occasionally take longer than estimated due to circumstances including:
- Carrier delays.
- Customs inspections or processing.
- Severe weather.
- Public holidays.
- Peak shipping periods.
- Transportation disruptions.
- Incorrect or incomplete shipping information.
- Other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery period, please contact us so we can assist in reviewing the shipment status.
Lost or Damaged Shipments
If your tracking information indicates a delivery issue or your package arrives damaged, please contact us with your order number and relevant details.
We will review the situation and assist with an appropriate resolution.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, applicable customs or import charges may be the responsibility of the customer.
Contact Us
For questions about shipping, tracking, or delivery, please contact:
Store Name: delvoriq
Legal Business Name: Aspen Ridge Trade LLC
Email: drfrdfg5858@outlook.com