Refund policy
Refund & Return Policy
This Refund & Return Policy applies to purchases made through delvoriq, an online store operated by Aspen Ridge Trade LLC.
We want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, please review the policy below.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging where applicable.
- Include proof of purchase or valid order information.
Before returning an item, please contact us at drfrdfg5858@outlook.com to request return instructions and the appropriate return address.
Please do not send a return without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at drfrdfg5858@outlook.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging when available.
After reviewing the information, we will provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.
Examples may include:
- Used or opened personal-use products.
- Items damaged through misuse or improper handling.
- Gift cards.
- Products clearly marked as final sale.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping
If a return is required because we sent an incorrect, damaged, or defective product, we will provide appropriate return instructions.
For returns based on personal preference or change of mind, return shipping costs may be the responsibility of the customer.
Refunds
Once a returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, cancellation or modification may no longer be possible.
Contact Us
Store Name: delvoriq
Legal Business Name: Aspen Ridge Trade LLC
Email: drfrdfg5858@outlook.com